Terms & Conditions
THE HAIR AND LOUNGE TERMS & CONDITIONS
By booking an appointment at THE HAIR AND LOUNGE Hair Studios you automatically agree to all of the Terms & Conditions listed here.
CANCELLATIONS & NO SHOWS
Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients, a loss of revenue to the salon and earnings for our hair designers. We, therefore, ask that you give us 48 hours’ notice for any appointment change or cancellation.
In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a 50% deposit required for future appointments.
Equally, if we have to cancel your appointment we will also supply 48 hours’ notice. If we are unable to provide 48 hours’ notice we will credit you (the client) account with a discretionary discount of the original booking.
COMPLAINTS & OUR GUARANTEE
THE HAIR AND LOUNGE Hair Studios want every client to be 100% happy with their hair.
If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hairdressing until your issue has been resolved.
You will be referred to the Salon Director immediately who will deal with the complaint. We will ask you to return within two weeks of the original appointment to enable us to offer you a haircut or colour free of charge as long as the service is the same as the original appointment.
If you have simply changed your mind or if you return after the third week, normal charges may apply.
If you have altered or attempted to alter a hair colour or cut yourself or a third party this guarantee becomes null and void.
It is completely normal and acceptable for a client’s cut or colour to be carried out every four weeks which is why you will be charged as per normal once the three weeks have passed.
We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.
COLOUR DIAGNOSTICS & FORMULAS
Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.
If you are a new client or an existing client a skin test is required 48 hours prior to your appointment.
50% deposits are required for certain appointments. Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice. Deposits are required for Brazilian Blow Dry, Kerasilk, Texture Smooth and hair-up appointments and where you have booked four or more services. Deposits can be taken over the telephone to ensure your booking. Your appointment cannot be booked until the deposit has been taken.
DEPOSITS FOR NEW OR LAPSED CLIENTS
For any new clients or lapsed clients who have not visited us for over 7 months, we do require a 50% deposit to honor the initial booking. We operate a 48 hour notice period so if the booking is within this time frame the deposit will be non refundable if you fail to turn up or cancel your appointment.
OFFERS AND PROMOTIONS
THE HAIR AND LOUNGE Hair Studio reserve the right to cancel any offer or promotion at any time. Management reserves the right to refuse any service at any time. Services may not be available at all times. All offers, promotions and vouchers have a minimum spend of £31.50 and are valid for 30 days from day offer/voucher is sent unless otherwise stated. Cannot be redeemed for cash or used in conjunction with any other offer, discount or promotion including VIP. One voucher per person per visit. Unless otherwise stated all offers, vouchers, discounts and promotions exclude Children, Barber Shop & Training Academy appointments. Some promotions require payment before the appointment can be booked – this payment is non-refundable if you fail to turn up or change the appointment without 48 hours notice.
NEW CLIENT INTRODUCTORY OFFER
A discount on a Ladies Cut & Finish is available for all new THE HAIR AND LOUNGE clients or those who have not visited any THE HAIR AND LOUNGE Salon within 7 months or more. Clients must collect the voucher from the relevant website page or newspaper (whichever is applicable), fill out the registration form and voucher and present on arrival to the Hair Designer in order for the discount to apply. A minimum spend of £31.50 applies. The voucher cannot be used in conjunction with any other offer, discount or promotion. The voucher cannot be redeemed for cash. Only one voucher per person.
A VIP Card (single user) entitles the holder to 15% off hair services only. The VIP Family Card entitles a family of up to four people to 15% off hair services only. Additional family members may be added to the card for an additional price per person. The card is valid for one year from the date of purchase. It does not include discount on retail products. This card will be automatically refused and held if it appears to have been defaced or tampered with or there is evidence of fraud. The voucher is non transferable. Proof of identity may be required when using the VIP card. All VIP cards are issued by and remain the property of THE HAIR AND LOUNGE which may at any time terminate the scheme or alter or amend the conditions of operation. From time to time amendments may be changed. We will inform you via email 30 days prior to any changes. Can not be used with any other vouchers, promotions or discounts unless otherwise stated.
A discount applies for a Cut & Finish for any client who has not visited any THE HAIR AND LOUNGE Salonwithin seven months or more. Only valid for 30 days from email sent date or text message sent date. A copy of the email or text message is required for the discount to be applied. The voucher cannot be used in conjunction with any other offer, discount or promotion or redeemed for cash. The voucher is non transferable.
RECOMMEND A FRIEND
Step.1 Receive your text and forward to friends and family
Step.2 Your friend or family member visits any one of our THE HAIR AND LOUNGE Studios and receives 50% off a Ladies Cut & Finish ONLY (excludes Childrens, Barber Shop & Training Academy appointments)
Step.3 We will then send you 50% off your next Ladies Cut & Finish to say ‘thank you’ for recommending us once your friend of family member has visited us first.
A minimum spend of £31.50 applies. The voucher cannot be redeemed for cash or used in conjunction with any other offer, discount or promotion. One voucher per visit per person.